Mental Health First Aid uses an action plan known as ALGEE, which outlines the steps you can take to support someone in crisis. These five steps ensure that you provide empathetic, practical support while guiding the person toward professional help.

A: Approach, Assess, and Assist with Any Crisis

The first step is to approach the person calmly and assess the situation. Be mindful of your body language and tone, as individuals in crisis may be easily startled or defensive. Ensure that you are in a safe environment where you can talk openly and without distractions.

Assess for Safety: If you suspect that someone is in immediate danger (e.g., they are suicidal or harming themselves), ensure they are safe. If necessary, seek emergency help immediately.

Engage with Empathy: Let the person know that you are there to help, and approach them with kindness. Avoid judgment or criticism, as this could escalate their distress.

L: Listen Nonjudgmentally

Listening is one of the most important aspects of mental health first aid. People in crisis often feel misunderstood or unheard, so offering a compassionate ear can make a significant difference.

Be Fully Present: Give the person your full attention. Avoid interrupting, offering unsolicited advice, or minimizing their feelings.

Validate Their Feelings: Let them know that their feelings are valid, and it’s okay to express what they’re going through. For example, you could say, “I can see that you’re really struggling right now, and I’m here to listen.”

At The New Hope Mental Health Clinic, we emphasize the importance of nonjudgmental listening, as this allows individuals to express themselves without fear of stigma or shame.

G: Give Reassurance and Information

Providing reassurance can help alleviate the person’s fear or confusion during a mental health crisis. Let them know that help is available and that they are not alone.

Offer Hope: Reassure them that recovery is possible and that seeking help is a sign of strength. Avoid making promises that you can’t keep, such as saying, “Everything will be okay,” but focus on the fact that there are resources and professionals who can support them.

Share Helpful Information: If appropriate, share information about mental health resources, such as helplines, support groups, or therapy options. Avoid overwhelming them with too much information at once.

E: Encourage Appropriate Professional Help

Encouraging professional help is a crucial part of mental health first aid. While offering support as a friend or loved one is important, professional intervention is often necessary to ensure long-term healing and safety.

Suggest Seeking Therapy or Counseling: Encourage the person to seek professional mental health services, such as therapy or counseling. At The New Hope Mental Health Clinic, we offer tailored support for individuals in crisis, helping them recover and regain stability.

Refer to Crisis Services: If the person is in immediate danger, encourage them to contact emergency services or go to a hospital. Crisis hotlines, such as the National Suicide Prevention Lifeline, are also invaluable resources.

E: Encourage Self-Help and Other Support Strategies

While professional help is essential, self-help strategies can also play a role in managing mental health. Encourage the person to engage in activities that promote well-being, such as:

Practicing Relaxation Techniques: Deep breathing, mindfulness, or meditation can help reduce stress and anxiety.

Maintaining a Support System: Encourage them to reach out to friends or family members who can provide emotional support.

Engaging in Physical Activity: Exercise can have a positive impact on mental health by reducing Anger and boosting mood.